Easyvisi

Assisting immigrants with bureaucratic tasks

UX/UI Case Study
Background

Problem statement

In Spain, immigration processes are frequently complex and confusing, as information is provided by public immigration entities, and there is a lack of regularization that benefits these individuals. Immigrants often encounter unclear and cumbersome information, leading to a significant time investment to fully understand the process. Consequently, they are compelled to spend substantial amounts of money by entrusting this task to specialized lawyers.

Goal

Our goal was to assist immigrants in their entry process to Spain and facilitate the regularization of bureaucratic procedures. This aimed to enable them to secure legal employment while addressing concerns among Spanish citizens regarding tax imbalances arising from this complex situation.

Easyvisi overview diagram

The hypothesis

How can we assist non-EU immigrants in accessing essential information and navigating through bureaucratic tasks and paperwork to facilitate their integration into a new country like Spain?

Easyvisi solution board

User Personas

Valeria Loayza User Persona avatar

Valeria Loayza

Student

Profile

19 years old
From Barcelona
University Degree
Currently studying

Personality

IntrovertExtrovert
PragmaticIntuitive
ThinksFeels
DiligentResilient
OrganizedDisorganized

About

Valeria is an international business student from Mexico on exchange, aiming to secure employment in Spain. Her transition has been smooth, facilitated by the university. Her grandfather's Spanish origins simplify her path to obtaining nationality.

Pain Points

  • Adapting to a new country poses challenges.
  • Some family and friends remain in Mexico.
  • Unfamiliar with the process to legalize documents for work after studies.

Needs and Goals

  • Complete her studies.
  • Secure a qualified job in Spain.
  • Leisure.

"I moved to Spain because I knew I could find better job opportunities, and it helps that I have relatives with Spanish roots."

User flow

The user accesses the website.
They register or log in.
The user creates a profile.
General information and steps for obtaining a residency permit are requested.
Detailed information is submitted.
An overview of traceability and tracking, along with pending steps to complete, is provided.
The user uploads required documents.
Validation is pending, with document management conducted by the company, not the government.

Design process

Storyboard

Easyvisi storyboard

Main screens

High fidelity design - Screen 1
High fidelity design - Screen 2
High fidelity design - Screen 3