Problem statement
In Spain, immigration processes are frequently complex and confusing, as information is provided by public immigration entities, and there is a lack of regularization that benefits these individuals. Immigrants often encounter unclear and cumbersome information, leading to asignificant time investment to fully understand the process. Consequently, they are compelled to spend substantial amounts of money by entrusting this task to specialized lawyers.
The hypothesis
How can we assist non-EU immigrants in accessing essential information and navigating through bureaucratic tasks and paperwork to facilitate their integration into a new country like Spain?
The goal
Our goal was to assist immigrants in their entry process to Spain and facilitate the regularization of bureaucratic procedures. This aimed to enable them to secure legal employment while addressing concerns among Spanish citizens regarding tax imbalances arising from this complex situation.
User personas
Valeria Loayza
Valeria Loayza
Student
Profile
Personality
About
Valeria is an international business student from Mexico on exchange, aiming to secure employment in the country. Her transition to Spain has been smooth, facilitated by the university for academic reasons. Additionally, her grandfather, though residing in Mexico, had Spanish origins, simplifying Valeria's path to obtaining nationality.
Pain points
- Adapting to a new country poses challenges.
- Some of their family and friends remain in Mexico.
- They are unfamiliar with the process required to legalize their documents to work in Spain after completing their studies.
Needs and goals
- Complete her studies.
- Secure a qualified job in Spain.
- Leisure.
"I moved to Spain because I knew I could find better job opportunities, and it helps that I have relatives with Spanish roots."
About
Fernanda, a 55-year-old woman from Paraguay, desires to relocate to Spain to join her adult children who already hold residency permits. However, she lacks the knowledge to navigate the residency application process and finds the online information confusing. With a background in elderly care in Paraguay, she aims to secure a similar job in Spain.
Pain points
- The process of procedures becomes quite complex.
- Legal fees are exceedingly high.
- The time zone difference between Paraguay and Spain.
Needs and goals
- Spend quality time with your children.
- Save for future needs and leisure.
- Manage the necessary procedures to obtain Spanish citizenship.
"I hope to swiftly complete my Spanish nationality procedures and obtain a job to continue supporting my family financially."
Fernanda Díaz
Fernanda Díaz
Retired
Profile
Personality
User flow
Storyboard
Main screens
